Ethics Unit













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New for November 2007:

Issue of the Month

November 2007- Ethics of Telemedicine

For several decades physicians have been using telecommunication technologies to provide services to physician colleagues, other health providers and patients, especially in remote areas where normal health care services are not available. Telemedicine is a general term that includes services such as the following:

  • Transmission of patient data via the Internet, for example, reports of symptoms and diagnostic data such as X-rays, and monitoring of physiological functioning.
  • Email exchange of consultation requests and responses; email communication between physician and patient.
  • Remote real-time examination of a patient in one location by a physician in another.
  • Remote real-time assistance in medical or surgical treatment of a patient, when the treatment is being performed by a lesser-skilled practitioner with the advice of a physician in another location.
  • Remote robotic surgery.

Although telemedicine has become an essential tool for the practice of medicine, it raises important ethical and legal issues. Notably, by eliminating a common site and face-to-face consultation, telemedicine challenges some of the traditional principles that govern the patient-physician relationship. The need for specific ethical guidelines for telemedicine has been widely recognized. These guidelines should address the following topics:

  • Responsibility for the patient - when practising telemedicine directly with a patient, the physician assumes responsibility for the patient. This includes diagnosis, advice, treatment plans and direct medical interventions. The physician should have both the qualifications and the authorization for the telemedicine activity. Special attention is necessary when the telemedicine activity crosses international or other jurisdictional borders.
  • Informed consent - the physician must ensure that the patient has consented to the intervention.
  • Confidentiality - patient data must be transmitted and stored securely in order to prevent access by unauthorized persons.

The WMA, National Medical Associations and other organizations have developed guidelines and other resources dealing with the ethics of telemedicine:

  • The 2007 WMA General Assembly in Copenhagen adopted a Statement on the Ethics of Telemedicine that includes a list of principles governing the patient-physician relationship and confidentiality, responsibilities of the physician, and quality of care.
  • The American Medical Association policy statement, The Promotion of Quality Telemedicine, "emphasizes to physicians their responsibility to ensure that their legal and ethical requirements with respect to patient confidentiality and data integrity are not compromised by the use of any particular telemedicine modality."
  • The Australian Medical Association statement, On-line and other Broadband Connected Medical Consultations, "does not support the provision of on-line consultations between medical practitioners and patients where no established relationship exists. The only exceptions should be where there is no practical alternative available, for example, remote emergency treatment of a previously healthy individual or where it provides access to medical services in areas where such services would otherwise be unavailable."
  • According to the Finnish Medical Association statement, Ethical Guidelines in Telemedicine, "The use of telemedicine must not adversely affect the individual patient-doctor relationship which, as in all fields of medicine, must be based on mutual respect, the independence of judgement of the doctor, autonomy of the patient and professional confidentiality…. Normal rules of confidentiality and security also apply to telemedicine documentations. Storing or transmission methods may be used only where confidentiality and security can be guaranteed. Patient data and other information may only be transmitted to a doctor or other health professional on the request or with the informed consent (permission) of the patient and to the extent approved by him/her. The data transmitted must be relevant to the problem in question."
  • The International Society for Telemedicine & eHealth website contains a section on Good Practice Models, some of which deal with ethical issues.
  • A Canadian National Initiative for Telehealth has developed a Framework of Guidelines that deal with ethical issues such as duty of care, communication with patients/clients, standards of practice/quality of clinical care, clinical outcomes, patient/client confidentiality and informed consent. The framework includes a recommendation that "Health professionals' bodies and organizations providing telehealth services should review existing codes of ethics to determine if they include telehealth specific ethical considerations."


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